Shipping Policy

Order processing

Orders are processed in the normal business queue after payment review and order verification. Processing time may vary based on item availability, order volume, destination, and fraud-prevention checks.

Dispatch timing

Estimated dispatch timelines are not guaranteed unless explicitly stated. Some items may require additional preparation time, sourcing, packaging review, or coordination with fulfillment partners before shipment.

Shipping methods and carriers

We may use different shipping carriers or fulfillment partners depending on the product, destination, parcel size, and service availability. Carrier selection may vary without prior notice if needed to complete delivery efficiently.

Tracking information

When tracking is available, it is typically shared after shipment confirmation. Tracking updates may take time to appear depending on the carrier’s scan schedule and handoff process.

Delivery estimates

Delivery estimates are informational only and may be affected by customs review, holidays, weather, local transportation conditions, address verification, import procedures, and peak-season volume. We do not guarantee exact arrival dates unless explicitly stated.

Shipping destinations and restrictions

Shipping availability may vary by destination, item category, carrier route, and local import limitations. Some products may not be available for certain regions or may require additional delivery time.

Customs, duties, and import fees

International orders may be subject to customs clearance, duties, taxes, brokerage charges, or other destination-specific fees. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Address accuracy

Please make sure the shipping address, phone number, and recipient details are complete and accurate before placing the order. We are not responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete address information.

Delivery issues

If tracking shows delivery but you cannot locate the parcel, or if the shipment appears delayed, contact us as soon as possible. We may assist with carrier inquiry steps, but resolution time can depend on the carrier’s investigation process.

Split shipments

Orders containing multiple items may be shipped in separate packages when inventory, packaging, or warehouse routing requires it.

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